Purpose-built AI agents that do real work in production — not demos, not chatbots, not proofs of concept that never ship. Built through CopilotFactory, our proprietary agent engineering framework.
There is a wide gap between an agent that works in a demo and one that runs reliably in a production enterprise environment. We close that gap.
POC agents are optimised to impress stakeholders — not to handle edge cases, adversarial inputs, or 3am production failures without human intervention.
Standalone agents that can't connect to Dynamics 365, SharePoint, or your APIs add a conversation layer on top of the problem rather than solving it.
Agent identity governance, content safety policies, and audit trails are retrofitted at the end — if at all. That's when they're most expensive to add.
The vendor builds the agent and leaves. Your team can't maintain it, extend it, or monitor its cost and quality without going back to the supplier.
Use case scoping, state machine design, channel strategy (Teams, WhatsApp, Web, VOIP), system integration mapping, identity policy, and content safety plan — before a single line of code.
Agent logic built on Copilot Studio or Azure AI Foundry, integrated with Dynamics 365, Dataverse, SharePoint, and your APIs — with Entra ID agent identity from the start.
Red-team testing, Content Safety configuration, Azure Monitor dashboards, cost governance, runbook, and full knowledge transfer — so your team owns the agent after we ship.
Front-desk agents for volume, expert agents for deep reasoning — with confidence-based escalation between them. No single-agent bottlenecks.
One agent logic, every channel — Microsoft Teams, WhatsApp, Web Chat, and VOIP. Your customers and employees get the same capability wherever they work.
Every agent has a governed Microsoft Entra ID identity, access policy, and audit trail. Content Safety policies are configured and red-team tested before go-live.
Deep connections to Dynamics 365, Dataverse, SharePoint, custom APIs, and third-party platforms via a secure connector layer — not surface-level webhooks.
Azure Monitor dashboards, token cost governance, alert thresholds, and a complete runbook — so your team can maintain and monitor the agent after we hand it over.
Complete documentation, runbook, training for your team, and GitHub Actions CI/CD pipelines — so you own the agent and can extend it independently after we're done.
Insurance intake and claims triage agent — handles FNOL calls, extracts structured claim data, and routes to the right handler in your CRM.
Retail commerce support agent — product discovery, order status, returns, and escalation across WhatsApp and web, with live inventory integration.
Hospital booking and patient triage agent — symptom intake, speciality matching, and real-time slot booking across Teams and WhatsApp.