From product discovery to post-purchase support — Reva handles the everyday front-line conversations your support team manages manually, through natural chat or voice, with intelligent human escalation built in.
Fashion brands handle enormous volumes of repetitive front-line queries — "where is my order", "can I return this", "what's your exchange policy" — that don't need a human but currently consume human time.
Contact center agents spend the majority of their shifts on questions with known, policy-driven answers. Meanwhile customers expect instant responses at 2 AM, not a callback window. The cost of staffing for that 24/7 expectation is unsustainable at scale.
See the SolutionRepetitive support queries — tracking, returns, policy — consume agent time that should go to genuinely complex cases.
Customers expect instant answers outside business hours — impossible to staff for sustainably at any reasonable cost.
When a conversation does escalate to a human, the customer has to repeat everything from scratch — a known driver of churn.
Basic chatbots either try to handle everything badly or hand off everything indiscriminately — no intelligent middle ground.
Reva handles product discovery, order management, and policy questions in a single continuous conversation — and knows exactly when to hand off to a human.
Reva opens with a greeting and surfaces quick-tap suggestion chips for the most common requests.
Natural language product search — Reva understands intent, not just keywords. "Something casual for college under ₹3000" returns curated, in-stock options instantly.
Customer provides their order ID — Reva surfaces items, sizes, shipment status, tracking number, and expected delivery date in one response, no portal login needed.
Reva walks the customer through return and cancellation eligibility in plain language — and initiates the request directly in conversation, no form-filling required.
Return windows, non-returnable categories (innerwear, swimwear, customised items), pickup scheduling, and refund timelines — answered instantly from policy context, not a help-page link.
Frustration signals, repeated complaints, and out-of-scope queries trigger a graceful handoff — Reva generates a ticket ID, carries the full transcript forward, and queues for the next available human agent. The customer never repeats themselves.
Two display modes, one codebase — Reva adapts to wherever your customers are.
Full wide desktop layout as a support widget embedded on the brand's product and order pages. Handles high-volume queries end-to-end without a support ticket ever being raised for routine requests.
Centered mobile-phone-frame interface with bottom tab bar (Chat / Orders / Escalations), status-bar strip, and "Powered by CodeSizzler" branding — a native-feeling mobile experience without a separate codebase.
Ticket queue with ID, timestamp, full message transcript, and status field (pending / assigned / resolved) — the operational foundation for a human-agent dashboard. Escalated conversations are never lost or restarted.