Patients describe symptoms in plain language, get matched to the right speciality, and book directly against real-time doctor availability — all in one conversation. No forms to fight, no front-desk calls.
Patients today have to figure out which speciality they need, scan static doctor lists, call the front desk to check availability, and juggle paper prescriptions after the visit.
For hospitals, this friction costs them patients before a single consultation happens — and manual front-desk coordination doesn't scale as patient volume grows.
See the SolutionPatients guess which department to book, leading to misrouted visits and wasted appointment slots.
Front desk staff manually field availability questions that a real-time system should answer automatically.
Static lists, phone calls, paper prescriptions — the booking experience is a multi-step, multi-call process by default.
Without a policy-enforced booking and cancellation flow, no-shows cost hospitals doctor time and unrecoverable revenue.
HealNet's Vaidya agent handles triage, matching, booking, prescriptions, and payments in a single guided conversation — with real urgency detection built in.
Patients describe symptoms in plain language. Vaidya matches them to the correct speciality with a confidence score — and flags anything that reads as urgent, blocking normal booking and surfacing an emergency path instead.
Doctors set recurring or one-off availability windows. The system computes actual open slots live, accounting for existing bookings and blocked time — no double-booked slots, ever.
Patients browse anonymously. Identity verification via OTP only happens at the point of confirming a slot — removing friction from browsing while protecting real bookings from phantom reservations.
On confirmation, both the patient and doctor automatically receive a calendar invite — no manual coordination required, and no risk of either party missing the appointment time.
Doctors write prescriptions with structured fields — medicine, dosage, frequency, duration. Patients see them instantly in their records, downloadable as a clean PDF, without transcription errors.
Advance payment at booking, balance on completion, transparent refund policy — full refund outside 24 hours, partial within, forfeiture on no-show. Every transaction is logged for a clean, auditable revenue trail.
Five measurable operational improvements, without adding headcount.
Routine booking, availability checks, and rescheduling no longer require staff intervention. Vaidya handles the conversation end-to-end, freeing staff for tasks that genuinely need a human.
Patients reach the correct speciality on the first try instead of guessing — cutting misrouted visits before they consume a doctor's slot and damage the patient experience.
Automated calendar invites and a policy-enforced forfeiture on no-shows protect doctor time and recover revenue that would otherwise be lost to unoccupied appointment slots.
Booking to confirmation happens in one conversation instead of a multi-step, multi-call process. Patient time-to-appointment drops measurably — and satisfaction improves accordingly.
Every payment, refund, and forfeiture is logged automatically. Admins get a real-time, reconciled revenue view by speciality — no manual bookkeeping, no end-of-day reconciliation surprises.